FAQ: The WAYKS ONE: A sustainable & transformable Travel Backpack
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Is the WAYKS ONE suitable as carry-on luggage?

We designed it to fit into the overhead locker (Cube attached and the top rolled down). Its height is then 60cm, which is within official restrictions of some airlines, but a tiny bit too long for others. However, our prototypes have been on more than 100 flights with different people on different airlines on different continents. It has never been a problem, since it fits vertically into the overhead locker in this configuration. So you are not taking more than your fair space. Should a flight attendant ever see an issue, you can still zip off the Cube, as many airlines allow for a 2nd smaller bag to take on board. If you fill up the backpack all the way to the top, it will be too long for most airlines’ restrictions. Many may still let you on board with it (so far, we have been fine), but in that case it would be safer to take it with you as checked baggage. A combined luggage and rain cover is available as add-on to keep it well protected during luggage handling. Our detailed measurements are published on our campaign page and in our FAQ under “What are the details on weight and dimensions”.

Last updated: September 04, 2018 04:45

How easy is the fabric to clean, especially the sand colour version?

Fair question - we were wondering that as well when we fell in love with it, so we tested this before deciding to source it. It copes much better with dust and dirt than we expected. Since it is a Polyester fabric, it does not pick up dirt as quickly as a natural fabric would. We applied some nasty test stains and were able to clean it quite easily. Oil stains are trickier but that is the case for almost any backpack fabric. We would recommend not putting it in the washing machine, but rather clean it with sponge and gentle soap under the shower. This should increase its longevity and protect the water repellency coating. If you want to spend time on dirt tracks, it would make sense to get our protective rain & luggage cover.

Last updated: September 04, 2018 04:45

How can I get in touch with you?

You can reach us on Facebook Messenger at https://www.messenger.com/t/wayksberlin or you can drop us an email at hello@wayks.com.

Last updated: September 04, 2018 04:45

What are the details on weight and dimensions?

For a quick overview on the dimensions check the illustration on our campaign page.

Weight depending on configuration: - Travel Pack: 2.4 kg (5.3 lbs) - Day Pack: 1.5 kg (3.3 lbs) - Light Day Pack: 1 kg (2.2 lbs) - Cube: 1 kg (2.2 lbs)

Backpack dimensions (filled): - Width: 34cm (13.4”) - Depth: 21cm (8.3”), including removable padding Height / Volume depending on configuration: - Day Pack with rolled top: 48cm (18.9”) / 20L - Day Pack with top filled: 68cm (26.8”) / 30L - Travel Pack with rolled top: 60cm (23.6”) / 25L - Travel Pack with top filled: 78cm (30.7”) / 37L

Cube dimensions: - Width: Outside 31cm (12.2”), Inside 29cm (11.4”) - Depth: Outside 20cm (7.9”) including padding, Inside 16cm (6.3”) - Height: Outside 18cm (7.1”), Inside 17cm (6.7”) - Volume: 7L

Laptop compartment dimensions (suspended and padded): - Height: 39cm (15.3”), Width: 27cm (10.6”)

Accessories dimensions: - Small Compression Packing Cube (filled): - Uncompressed: 29 x 18 x 13cm (11.4 x 7.1 x 5.1”) - Compressed: 29 x 14 x 10cm (11.4 x 5.5 x 3.9”) - Large Compression Packing Cube (filled): - Uncompressed: 29 x 25 x 15cm (11.4 x 9.8 x 5.9”) - Compressed: 28 x 24 x 10cm (11 x 9.4 x 3.9”) - Cube Inlay (inside): 26 x 14 x 13cm (10.2 x 5.5 x 5.1”) - Drawstring Bag (empty): 54 x 34cm (13.4 x 21.3”) - Rain and Luggage Cover (packed up): 14 x 10 x 10cm (5.5 x 3.9 x 3.9”)

Last updated: October 02, 2018 09:04

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://wayks.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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